Privacy Policy

Loving Arms Home Care LLC LLC Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, phone number, and email address
• Date of birth
• Emergency contact details
• Payment and billing information

Health Information

• Medical history, medications, and care needs
• Information regarding allergies, disabilities, or special care requirements

Usage Information

• Details about your interactions with our website or digital services, including IP addresses and cookies (if applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide personalized care and services
• To create and manage service agreements
• To communicate with you regarding appointments, updates, or changes
• To comply with legal and regulatory obligations
• For billing, invoicing, and payment processing

3. Information Sharing and Disclosure

We respect your privacy and only share your information as necessary:

• With Care Providers: To ensure proper care and services are delivered.
• With Third Parties: Such as billing companies, software providers, or other service providers who assist us in delivering our services.
• As Required by Law: To comply with legal obligations or in response to lawful requests by public authorities.

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular audits. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Retention of Information

We retain your information for as long as necessary to provide our services and comply with legal obligations. Once the information is no longer needed, we securely dispose of it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal and contractual limitations.
• Restriction: Request limits on how we use your information.

To exercise your rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to disable cookies if desired, though this may affect functionality.

8. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

9. SMS Messaging Privacy Policy and Terms & Conditions

Data Collection
We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information may be collected via our website contact form & appointment form.

Data Usage
Your data is used solely to send you relevant updates and reminders related to our home care services, include appointment reminders, care updates, and important service announcements.

Data Security
We protect your data with secure storage measures to prevent unauthorized access.

Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Message and Data Rates
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.

Opt-Out and Help
You can opt out of the SMS list at any time by texting STOP, CANCEL, or UNSUBSCRIBE to 561-526-4774 or emailing info@lovingarmshomecareservices.com. After unsubscribing, you will receive a final SMS confirming your removal, and no further messages will be sent. For assistance, text HELP or contact us at 561-526-4774 or info@lovingarmshomecareservices.com.

Non-Sharing Clause
We do not share your data with third parties for marketing purposes. Loving Arms Home Care LLC LLC will not sell, rent, or share the collected mobile numbers.

Terms & Conditions for SMS Messaging

By signing up for texts, you consent to receive messages from Loving Arms Home Care LLC LLC at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase. Message frequency varies depending on communication needs.

To get help, reply HELP or contact us at 561-526-4774 or info@lovingarmshomecareservices.com. To opt-out, reply STOP to 561-526-4774 or send an email to info@lovingarmshomecareservices.com. You will receive a final confirmation SMS after unsubscribing.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant updates through our website or direct communication.

11. Contact Information

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at: